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frequently asked questions
Don't see the answer to your question? Get in touch here!
Are custom items returnable?
Custom items are non‑returnable. If your order has issues, please reach out!
Do you ship or offer local pickup?
Yes. I offer nationwide shipping and local pickup in Plymouth, MN.
Can I see a proof before you stitch?
Absolutely! Digital proofs are always provided for custom designs.
Do you offer rush orders?
Yes, when available. Rush fees may apply. Get in touch to learn more!
What’s your turnaround time?
Most orders ship within 5–10 business days. Bulk or event bundles may take longer.
Do you take custom designs?
Yes! I can digitize logos, inspo photos, handwriting, and custom artwork.
